Return and Refund Policy

WHAT IF I DON'T LOVE MY STUFF?

We're sorry to hear you don't love your order! Unfortunately, all sales are final. Due to the nature of our products, we do not offer refunds or exchanges.

Please note: items ordered on www.skinovatecosmetics.com cannot be returned or exchanged at any of our retail partners.


CAN I CHANGE MY ORDER AFTER I'VE PLACED IT?


Unfortunately, we are not able to modify any orders. If you need to change your order, please cancel it and place another order with us.


CAN I CANCEL MY ORDER AFTER I'VE PLACED IT?


If you want to cancel your order, please email us as soon as possible at info@skinovate.in. We may be able to cancel your order depending on the time and date it was placed.


I HAVE RECEIVED A DAMAGED OR DEFECTIVE ITEM/WRONG PRODUCT IN MY ORDER, HOW SHOULD I PROCEED?


Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request a replacement or cancellation and refund.


If you have received an item in a damaged/defective condition or have been sent the wrong product, you can follow a few simple steps to initiate your return/refund within 3 days of receiving the order:


Step 1: Contact our Customer Support team via email info@skinovate.in within 3 business days of receiving the order.

Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.

Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels, and barcodes intact.


Note: If it is a case of replacement, it is subject to the availability of stock. In case a replacement may not be available, we will refund you the full amount.

 


UNDER WHAT CONDITIONS RETURN/ REPLACEMENT REQUESTS WILL NOT BE ACCEPTED?


  • Opened/ used/ altered products.
  • Original packaging (mono cartons, labels, etc.) missing.
  • Serial Number is tampered with.
  • Defective products that are not covered under Seller/Manufacturer’s warranty
  • Product is used or altered
  • Free products provided by the brand
  • The return/ replacement request is generated after 7 days from the date of delivery.
  • The damaged/ missing product is reported after 2 days from the date of delivery.


Please note: Although we have tried to accurately show the actual color of the products, there may be a slight variation based on the operating system you are using.
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ABOUT US
Founded in the year 2010, Skinovate is a group of Skin & Hair care specialists, who introduce the product range based on research data, innovative ingredients & CTRI registered products, with utmost transparency & gratitude. We are completely a research-based company and we make sure, our products go through all the required tests and meet the safety standards. All our products underwent Safety & Efficacy Clinical trials. Our range of products is developed to give the utmost satisfaction to users. We have a team of who experts have huge experience in carrying out new & emerging cosmetic & cosmeceutical products to the market. So give your skin and hair the care they need by choosing Skinovate!


Our Team

We have a team of experts who hold vast experience in carrying out new & emerging cosmetic & cosmeceuticals products for brands like PINK FOUNDRY, CONFIRA, Encube Ethicals, Wochardt, Lupin, Cosmetica, Shilpa Medicare, Abbott, and Vasu Healthcare.


  • Dr. Sushil Chaudhary has vast experience in clinical trials, since 2009, conducted over 500 + various clinical trials for many national & international PHARMACEUTICAL companies.


  • Dr. Sonal Shendkar has vast experience as Principal Investigator in dermaceutical & cosmeceutical clinical trials, since 2015. conducted various clinical trials.


  • Dr. Suresh Sanghavi

Mentor- Skinovate Cosmetics


  • Dr. Sushil Chaudhary

CEO- Skinovate Cosmetics, R & D


  • Dr. Sonal Shendkar

Principal Investigator- Skinovate Cosmetics


Our Products Range

Skincare Cosmetics

  1. Skin Brightening Face wash
  2. Sunshield Sunscreen
  3. Moisturiser
  4. Peptide Serum
  5. Skin Brihtening Cream-HQ
  6. Radiance Night Serum


Hair care cosmetics

  1. Hair Oil
  2. Hair Strengthening Shampoo
  3. Hair Conditioner


Nutraceuticals Products

  1. MV- Shots
  2. Skin CocktailTablets
  3. Hair Cocktail Tablets